Microsoft Dynamics CRM 2013 Applications focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and also Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.
Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. Therefore, this course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.
Who and why should seek Microsoft Dynamics CRM 2013 Applications?
This exam is intended for individuals who plan to implement, use, maintain or support Microsoft Dynamics CRM 2013 applications in their organisations.
This audience typically includes service schedulers, administrators, office managers, executives and consultants who want to demonstrate foundational understanding of the application functionality.
Prerequisites and eligibility criteria for this exam
Candidates should have a basic knowledge of Microsoft Dynamics 2013 CRM applications, features and also the knowledge about its functionalities.
Also, Queue Management
Analysis, Reports and Goals
Also, Service Scheduling
No of Questions- 52
Passing score: 80 percent overall
Exam Retake Policy- 24 hours after attempting the first time