ITIL Intermediate ST Certification Training

ITIL Intermediate ST Certification Training by certified and experienced professionals from Irine Digital Factory.



  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Managing people through Service Transition
  • Organizing for Service Transition
  • Technology Considerations
  • Implementing and improving Service Transition
  • Challenges, Critical Success Factors and Risks

On-Site Classroom Training

  • Course Duration: 40 Hours
  • Course Cost: Rs. 50,000/ Day + Taxes
  • Infrastructure Required: Apple Compatible Projector, Wifi Connectivity
  • Attendees allowed: 20

Off-Site Virtual Training via Adobe Connect or Cisco WebEx

  • Duration: 40 Hours
  • Cost: Rs. 45,000/ Day + Taxes
  • Infrastructure Required: Wifi Connectivity
  • Attendees allowed: 20
  • Complete access to self-paced high quality video tutorials prepared by experienced and certified experts for 6 months.
  • Access to enterprise-class learning management system (LMS)
  • A certificate of course completion by Irine Digital Factory.
  • In-depth performance reporting for individuals and teams
  • 24x7 online support
  • Access to course forum for 6 months to discuss and share knowledge with peers and like minded professionals.
  • Enterprise discount for all the relevant events, workshops and webinars organised by Irine Digital Factory
  • What are course objectives?
    • The Service Transition module is one of the key qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. This module focuses on best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. The certification demonstrates your knowledge of process elements, practice components and management techniques to build, test and implement products and services.
  • Who should take ITIL Intermediate ST Certification Training?
      • Chief Information Officers (CIOs)
      • Chief Technology Officers (CTOs)
      • Service Designers
      • IT Architects
      • IT Planners
      • IT Consultants
      • IT Audit Managers
      • IT Security Managers
      It can also be taken by:
      • ITSM (IT Service Management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL and individuals requiring an in-depth knowledge of ITIL Service Transition phase as part of the ITIL Service Lifecycle.
      • The ST module serves as one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.
  • Why is the certification in demand?
    • Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.
    • ITIL qualifications are benchmarks of quality for IT professionals worldwide. ITIL training encourages you to come up with new ideas and approaches to improve customer satisfaction. You will learn to contribute effectively to service delivery in your organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.
  • Adobe Certified Expert – Photoshop | InDesign | Digital Publishing Suite
  • CEO | Irine Digital Factory Pvt. Ltd
  • National Adjunct Faculty | Visual Communication & Digital Marketing | NIIT Ltd. & (Retainer, implemented over 3000 hours of virtual training on graphic designing, visual communication, digital marketing, customer relationship management to working professionals pan India)
  • Content Developer | NIIT Ltd. (Authored 6 books on digital marketing, 1 on Customer Relationship Management)
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  • Senior Executive – Siemens Communication, Media & Technology (technical head of the digital publishing, developing highly engaging and intuitive apps for magazines)
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  • Digital Marketing: Customer Engagement, Social Media, Planning, & Analytics – Columbia Business School
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