ITIL Intermediate SOA Certification Training

ITIL Intermediate SOA Certification Training by certified and experienced professionals from Irine Digital Factory.



  • Introduction to Service Offering and Agreement
  • Service Portfolio Management
  • Service Catalogue Management
  • Service Level Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT services
  • Business Relationship Management
  • SOA Roles and Responsibilities
  • Technology and Implementation Considerations

On-Site Classroom Training

  • Course Duration: 40 Hours
  • Course Cost: Rs. 50,000/ Day + Taxes
  • Infrastructure Required: Apple Compatible Projector, Wifi Connectivity
  • Attendees allowed: 20

Off-Site Virtual Training via Adobe Connect or Cisco WebEx

  • Duration: 40 Hours
  • Cost: Rs. 45,000/ Day + Taxes
  • Infrastructure Required: Wifi Connectivity
  • Attendees allowed: 20
  • Complete access to self-paced high quality video tutorials prepared by experienced and certified experts for 6 months.
  • Access to enterprise-class learning management system (LMS)
  • A certificate of course completion by Irine Digital Factory.
  • In-depth performance reporting for individuals and teams
  • 24x7 online support
  • Access to course forum for 6 months to discuss and share knowledge with peers and like minded professionals.
  • Enterprise discount for all the relevant events, workshops and webinars organised by Irine Digital Factory
  • What are course objectives?
    • The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL Service Capability category of the ITIL Intermediate level that covers principles and processes needed to create and manage service offering based on business requirements. This course is designed to ensure you develop the skills to build continuous improvement into every stage of the services lifecycle. The course includes self-paced learning, with courseware approved by APMG and CSME. The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL Service strategy and ITIL Service Design publications.
  • Who should take ITIL Intermediate SOA Certification Training?
    • The following roles are ideal for taking the ITIL SOA course:
      • IT manager
      • IT finance manager
      • Capacity manager
      • Service level manager
      • Business continuity manager
      • Service portfolio manager
      • Supplier relationship manager
      The course may also be taken by:
      • ITIL Foundation-certified individuals hoping to advance to higher levels in ITIL.
      • Individuals requiring an in-depth knowledge of the ITIL Service Offerings and Agreements processes
  • What skills will you learn?
    • The ITIL Certificate in Service Offerings and Agreements (SOA) is designed to enable professionals to apply SOA practices in support of the service management lifecycle.
    • At the end of Simplilearn’s training in ITIL Intermediate SOA, you will be able to:
    • Apply SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management
    • Identify how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects
    • Identify how service offering can be developed to support both business and user requirements
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